![]() I sincerely believe they are doing this intentionally so I am forced to use their external transfer option so they can take a $3 fee (which no other bank I have ever been with charges for) to access my own money.I’ve been a Suntrust business and personal customer for over 30 years. They claim it is "fraud" trying to send a couple hundred dollars to myself so I can pay bills from another account (although I do this regularly with my other banks). This is all over trying to use Zelle to send money to another checking account I have with another bank. Would then have to waste a day spending over an hour in a branch location (where there is no parking so I had to pay for street parking) only to have the person there call the same number and get it unlocked. ![]() Each time this happened, customer service said they were unable to unlock the account and that I would need to go to a physical branch location (despite the message saying they would unlock it over the phone). Every time I tried to move my money out of the account I had with them they locked my account and told me to call a customer service number to unlock. An absolutely incompetent and predatory bank. They make me uneasy in the process now of switching back to Wells Fargo. Had $9k in another account they could have tapped into, if the fee had even been legit. I met all their requirements for no-fee overdraft protection, by the way. (after 40 years as a corporate accountant, I consider 'dress down' means a collared shirt, minimum.) Gave up, went to another Truist the next day, where employees were more professional. It was 'dress down Friday' so tellers were wearing t-shirts. 2 hours before closing and it felt like a ghost town. Line to tellers was long, no bank manager in the place to discuss privately, about ten empty offices/desks. Gave up on that, got in the car, drove to the local truist. As always got a call center in Asia with service rep speaking barely-intelligible English who simply read off the same trx detail l was already looking at. Called their 800 number to dispute a $36 overdraft fee I had my account open on their app open to better talk through the issue. TIme-after-time I find them very amateurish. VERY irritating.ĭownhill Since They Stopped Being Suntrust You have to turn your volume almost all the way down only to scramble to turn it all the way back up to hear the CSR you can't understand. I'm thinking an eternity in Hell would involve this endless loop of milquetoast saxophone and cheesy piano dreck. I CAN NOT understand Indian/Pakistani/etc accents, and everyone I know says the same thing! In addition to having to sit on hold forever, their hold music is what has become has become known as "soft jazz." While that used to be a great genre, it has devolved into the processed cheese food of music. I can understand people speaking in many accents - Russian, German, Asian, french, Portuguese, etc. farmed out to The Indian Subcontinent region. To make matters worse, the customer service is now. That happened yesterday because they blocked two of my cards. It's embarrassing when your card is declined in a store, and you have to just leave your merchandise with the cashier and walk out. While I appreciate their credit card fraud prevention service, it infuriates me that they will lock my card(s) if something suspicious pops up, BUT they don't notify me until after the fact. 1982 at Trust Company Bank, which was later acquired by Suntrust. I'm still with Truist because I opened an account with them in Jan.
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